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Managing Payment Methods

BandMath partners with Stripe to securely handle all billing and subscription data. This ensures that your credit card information is never stored directly on BandMath servers.

Updating Your Credit Card​

If your credit card has expired, or you simply want to switch the billing to a different card, you can do so through the Stripe Customer Portal.

  1. Navigate to account.itsbandmath.com in your web browser.
  2. Log in and select Manage Subscription.
  3. This will open the secure Stripe Customer Portal.
  4. Under the Payment Methods section, you can add a new card, delete an old card, or set a new default payment method.

Stripe Customer Portal

Failed Payments​

If a recurring subscription payment fails, Stripe will automatically attempt to retry the charge a few days later. You will receive an email notification prompting you to update your payment method.

If the payment continues to fail after several retries, your band workspace will automatically be downgraded to the free/core tier until the payment issue is resolved.